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VIPLOCA CANCELLATION AND REFUND POLICY

1. General Conditions

This policy regulates the cancellation and refund procedures for reservations and service purchases made through VIPLOCA. VIPLOCA aims to maintain a high-level user experience while enforcing specific cancellation and refund rules.

2. Reservation Cancellations

  • Users must request reservation cancellations via the VIPLOCA platform or customer support.
  • Cancellations made at least 48 hours before the reservation date will be fully refunded.
  • Cancellations within 48 hours of the reservation date are non-refundable, and the full amount will be charged by VIPLOCA.
  • For VIP membership-exclusive events, cancellations must be made at least 72 hours in advance.

3. Refund Process

  • Approved refund requests will be processed within 7 business days using the original payment method.
  • Refund processing times may vary depending on banks and payment providers.
  • VIPLOCA does not refund transaction fees or bank commissions.

4. Service-Related Refunds

If a user claims that the received service was not as promised, they must report the issue to VIPLOCA within 24 hours. Complaints and refund requests will be reviewed and resolved by VIPLOCA.

5. Force Majeure

If a user is forced to cancel due to natural disasters, pandemics, transportation disruptions, or unforeseen circumstances, VIPLOCA may offer a refund or rescheduling based on a case-by-case evaluation.

6. Policy Changes and Updates

VIPLOCA reserves the right to modify this cancellation and refund policy. Updated policies will take effect once published on the VIPLOCA platform.