VIPLOCA LEGAL DISCLAIMERS AND MANDATORY DOCUMENTS

1. Privacy Notice

VIPLOCA is committed to protecting the privacy of its users. This notice explains how we collect, use, store, and protect your personal data in compliance with GDPR and Estonian data protection laws.

• Data Collection: We collect personal information such as name, email, payment details, and browsing history to improve our services.
• Usage: Your data is used for booking reservations, processing payments, and enhancing user experience.
• User Rights: You have the right to access, modify, or delete your data at any time.
• Data Protection: All user data is stored securely, and we do not share it with third parties without consent.

2. Disclaimer of Liability

VIPLOCA acts solely as an intermediary platform connecting users with restaurants and event providers. We are not liable for:

• The quality of service provided by restaurants or event hosts.
• Cancellations, delays, or modifications by third-party vendors.
• Any disputes between customers and service providers.

3. Service Level Agreement (SLA)

VIPLOCA guarantees a high-quality experience for all users. Our SLA ensures:

• Response Time: VIP users receive priority customer support within 24 hours.
• Booking Processing: Reservations will be confirmed within a maximum of 30 minutes.
• Technical Support: Any platform-related issues will be resolved within 48 hours.

4. Community Guidelines

To maintain a safe and enjoyable environment, all users and service providers must adhere to the following guidelines:

• No Misleading Content: Users must provide accurate and honest reviews and feedback.
• Respectful Conduct: Any form of harassment, fraud, or discrimination will result in account suspension.
• Compliance with Local Laws: All activities on VIPLOCA must comply with Estonian and international laws.

VIPLOCA reserves the right to update these policies as necessary. By using our platform, you agree to comply with these legal terms.